One
of the most important factors in product marketing is the brand name. Success
is largely dependent on the ability of the brand name to convey a positive
image of the product and to raise customer awareness. The brand name is what
customers encounter the most frequently in advertisements – it must be created
to leave an impression in prospective buyers, to make them associate the name
with certain desirable qualities peculiar to certain products. It must be
distinctive in order to remain in the customers’ memory among the many other
brands in the global market. This research examines how language components aid
memorability and association to certain product characteristics, and whether
even the smallest components of language, the sounds play a significant role in
creating meaningfulness within a brand name.
Klink, R. R.
(2000, February). Creating Brand Names with Meaning: The Use of Sound
Symbolism. Marketing Letters, 11(1),
5-20. Retrieved from http://www.jstor.org/stable/40216555
Klink
conducted two interrelated studies in order to detect the effect of sound
symbolism on the meaningfulness of brand names. In Study 1, 31 hypotheses were
tested: 13 hypotheses in front vs. back vowel sounds, 6 in stops vs.
fricatives, 6 in voices vs. voiceless stops, and 6 in voices vs. voiceless
fricatives – the study focused on synesthetic sound symbolism and tried to
determine whether sounds in brand names are accompanied by meaning. Study 2
explored whether brand names are able to transmit information on particular
products in the presence of related marketing communications.
Klink used only visual cues for his research in order
to exclude natural deviations in pronunciation, avoid bias through alteration
of intonation or tone, and to save time and thus enable the testing of more
word-pairs. Study 1 concluded that brand names containing front vowels,
fricatives, voiceless stops and voiceless fricatives generally indicated a
smaller, lighter, faster, prettier and more feminine product as opposed to
their counterparts. Vowels provided stronger evidence for sound symbolism than
consonants. Klink notes that although the use of semantic appositeness is the
most favourable practice in brand naming, sound symbolism may prove more
efficient in global marketing, as the perception of sounds is relatively a
general, unified phenomenon, while semantics is more dependent on a particular
language, and therefore is less international.
Lowrey, T. M., Shrum, L. J.,
& Dubitsky, T. M. (2003). The Relation between Brand-Name Linguistic
Characteristics and Brand-Name Memory. Journal
of Advertising, 32(3), 7-17. Retrieved from http://www.jstor.org/stable/4622164
This study
aims to find out whether certain linguistic factors in certain brand names
foster the ability of customers to recall and recognize those brands. 480 brand
names were examined in terms of 23 linguistic properties, including properties without
any prior research able to show their effect on memory. Interaction between
each linguistic feature and brand name familiarity, and the relation of
properties to meaningfulness or distinctiveness were also taken into
consideration.
The
research found that 5 variables had evincible effect on brand-name memory. In
case of 4 variables (unusual spellings, semantic appositeness, initial
plosives, paranomasia) the connection of the variables and brand-name memory
were stronger for less familiar brands. The effect of the fifth one, blending,
was proved to be more powerful for more familiar brand names, however, the
effect in both familiarity conditions was negative, and therefore blending
inhibits the recognition of a brand name.
Tests were targeted at female consumers between the
ages 18-65 in the United States. In my opinion using solely women has a
restrictive effect on findings – the researchers themselves acknowledge this. Moreover,
I also find that the examined age group is too broad – age determines the
ability to recall certain things, and this effect could have been taken into
consideration by the research group. Apart from these, they put great efforts
into the research; I particularly liked the part about coding process, which
was thoroughly and carefully executed. The researchers have successfully
deepened earlier studies, and they have discovered the negative effect of
blending on brand-name memory.
Keller, K. L., Heckler, S.
E., & Houston, M. J. (1998, January). The Effects of Brand Name Suggestiveness
on Advertising Recall. Journal of
Marketing, 62(1), 48-57. Retrieved from http://www.jstor.org/stable/1251802
The study
conducted by Keller et al. focuses on the suggestive ability of brand names.
They examined whether inherently meaningful brands had more efficiency at
initial product positioning as opposed to nonsuggestive brand names, and
whether they could maintain their strong effect on customer recall even after
brand repositioning. Emphasis was put on the importance of product context: a
brand name might evoke different meanings when applied to different kinds of
products. Two hypotheses were formed: (1) suggestive brand names have a better
performance in customer recall if their advertised benefits are consistent with
meaning, (2) nonsuggestive brand names reach higher recall of benefit claims
that are unrelated to meaning during subsequent advertising (after brand
repositioning).
The
research has found that suggestive brand names are more efficient indeed in
customer recall when semantic associations with certain related benefits are
required. However, both suggestive and nonsuggestive brand names were perceived
as equally effective cues to unrelated benefits when there had been no prior
advertising. Suggestive brand names were more likely to evoke the original
benefit claim after brand repositioning, which provided support for both
hypotheses. Nonsuggestive brand names provided a better performance in customer
recall after brand repositioning as opposed to suggestive names. The authors
argue that customers either find it difficult to accept new positioning or they
fail to remember new benefit claims if the brand name continues to remind them
of original benefit claims – a careful research must be conducted by marketers
in order to detect the backwash of brand repositioning.